Terms & Conditions

  • DepositA non-refundable deposit of £20.00 will be required to secure your Dogs Grooming appointment. This can be paid in Cash, Bank Transfer, or Paypal and must be paid 2 days before your appointment. If it has not been paid, it will be presumed that you no longer require the appointment and it will be offered to someone else.
  • CancellationsIf you Cancel your appointment with 48hrs notice or more, your deposit will be returned, if you give less than 48hrs notice, your deposit will not be returned.
  • No ShowsIf you do not show up for your appointment, it is classed as a “No Show” and your deposit will not be returned. If you book any future appointments full payment will be requested before your appointment date.
  • Appointment times: Drop off and Collection.Drop off: I do have to run a tight time schedule to offer a good service. Please allow yourself plenty of time to get to your appointment on time. If you are not on time unfortunately you may be turned away and your appointment will be classed as a “No Show” (Please read terms and conditions for no shows).

    Please do not arrive too early. I may have a Dog in, waiting to be collected that is not happy around other Dogs.

    Collection. Please collect your Dogs promptly, I do allow time to discuss your Dog at the START AND THE end of the groom. I am a one to one Groomer and try to avoid Dogs from different households being at the Salon at the same time, unless previously agreed by both owners.

If you do have any concerns about your appointment timings etc, please do get in touch and where possible I can of course re-arrange your Booking as long as it is 48hours Notice I will pre schedule to fit in with you.